Customer Care

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Customer Care : Retaining your customers is the best way to increase your viability and to stay ahead of the competition. Sitel Call Center LLC delivers a consistent, differentiated customer experience efficiently, predictably, and at scale. We have extensive experience with a diverse set of transaction types and training duration’s across multiple technology platforms. Our performance based culture enables us to provide value added expertise to our care clients to help them transition to a service to sales environment. SCC technology tools like Training Simulator assist our clients in achieving greater speed to proficiency in all KPIs while building your brand with every interaction.

 

Technical Support : Resolve your customer’s product and technical issues with highly trained technicians from our technical contact center arm. Sitel Call center help desk experience includes consumer models and inside sales models, and an advanced ticketing system to help track the resolutions to completion.

Call Center Consultancy : We provide consulting and project management services for businesses and companies who wants to start their own call center. With the help of our experts, we plan call center process, system and which software is good for your business. Sitel Call Center Consultancy provides call center consultancy for your business. We help startup companies to establish and develop their own call center.  As a consultant experts, we do assessment engagements and provides a variety of facilitation and management services. We help clients take a hard look at their business objectives, current organization infrastructure, and operational practices. We work with clients to develop and build a strong business relationship. Our experts will provide proper training and materials to start and manage your call center operations. We are committed to our current and potential clients to give them affordable and satisfaction guaranteed services. Call center consultancy will help you visualize and plan your business and call center process.